Domain : Insurance

Global Insurance Group





Our Customer is a Swiss insurance company, headquartered in Zürich,
Switzerland. The company is Switzerland’s largest insurer. As of 2017, the group is the world’s 91st largest public company
according to Forbes’ Global 2000s list, and in 2011 it ranked 94th in Interbrand’s top 100 brands

The focus of the project was to build a robust solution which supports sales, customer management, and customer service by making online purchase intuitive
and user-friendly. Customer representative to provide realtime customer support when a customer stuck during the buying complex process.
To have better control over the customer management by adding feature threshold
limits at an account level.
We were contracted to do an End-to-end implementation of the B2B Commerce Platform Project development, integration, training, and testing of hybris and all thirdparty integrated applications

We did the re-platforming of the Business B2B E-Commerce for USA. E-commerce platform was built using Hybris B2B 6.X accelerator with a responsive and robust design framework. A customer can manage their profile, view order history and reorder their products. Implementing support ticket system using Hybris customer service cockpit module wherein the end customer can create
tickets in case of any issue while ordering. Implemented Assisted Service Module
(ASM) which enables CSR ’s to provide real-time and seamless customer sales
support. CSR’s to have the ability to take control from the end customer and place an order on behalf of them and which will increase their sales conversion and revenue. Customer will receive various email
communication in different instances, place orders and manage on behalf of customers from CS Cockpitpit

• Enhanced customer experience with improved search capabilities, responsive design, and add-on service on top of the product.
• Seamless customer support & management using hybrid ASM module and Customer service cockpit.