In essence, IPA “takes the robot out of the human.” At its core, IPA is an emerging set of new technologies that combines fundamental process redesign with robotic process automation and machine learning. It is a suite of business-process improvements and next-generation tools that assists the knowledge worker by removing repetitive, replicable, and routine tasks. And it can radically improve customer journeys by simplifying interactions and speeding up processes.

IPA mimics activities carried out by humans and, over time, learns to do them even better. Traditional levers of rule-based automation are augmented with decision-making capabilities thanks to advances in deep learning and cognitive technology. The promise of IPA is radically enhanced efficiency, increased worker performance, reduction of operational risks, and improved response times and customer journey experiences.

Our Intelligent Process Automation offer puts you at the heart of all activities, stimulating the erosion of organizational silos around your front, middle, and back- office processes, resulting in the emergence of a new, borderless, highly-automated client-centric organization.

As the basis of our entire service portfolio, Intelligent Process Automation automates processes in the back, middle, and front office:

  • Finance Powered by Intelligent Automation promises the very best-in-class finance operations for your business by bench-marking your operations to ensure top performance, reducing your total cost of service, and implementing a target operating model that actively supports your business
  • Digital Employee Operations moves away from a process-centric approach to one that is very much about the employee experience, transforming the way you address your talent and workforce challenges
  • Digital Supply Chain standardizes and integrates your supply chain master data with planning, execution, and insights based on a proven and comprehensive framework to deliver outcome-based results.