The customer is one of the world’s largest producer of steel based in Essen, Germany. The acquisition of Online Metals, Seattle,
USA provided ThyssenKrupp Materials NA an entry into the web-based metal and
plastics distribution E-commerce market. Our customer is an established online metal and plastics distributor with a customer base in North America, as well as Europe, Asia, Latin America and Australia.
The focus of the project was to build a robust solution which supports sales, customer management, and customer service by making online purchase intuitive
and user-friendly. Customer representative to provide realtime customer support when a customer stuck during the buying complex process.
To have better control over the customer management by adding feature threshold
limits at an account level.
We were contracted to do an End-to-end implementation of the B2B Commerce Platform Project development, integration, training, and testing of hybris and all thirdparty integrated applications
We did the re-platforming of the Business B2B E-Commerce for USA. E-commerce platform was built using Hybris B2B 6.X accelerator with a
responsive and robust design framework. A customer can manage their profile, view
order history and reorder their products. Implementing support ticket system using
Hybris customer service cockpit module wherein the end customer can create
tickets in case of any issue while ordering. Implemented Assisted Service Module
(ASM) which enables CSR ’s to provide real-time and seamless customer sales
support. CSR’s to have the ability to take control
from the end customer and place an order on behalf of them and which will increase their sales conversion and
revenue. Customer will receive various email communication in different instances, place orders and manage on behalf of customers from CS Cockpit
• Enhanced customer experience with improved search capabilities, responsive design, and add-on service on top of the product.
• Seamless customer support & management using hybris ASM module and Customer service cockpit.